IT Systems & Support Engineer II

Here at Evotec we are currently recruiting for an experienced IT Systems & Support Engineer, assisting our Lab & Systems Supervisor in providing IT support & operational services. 

Role: IT Systems & Support Engineer II

Role Type: Permanent

Hours: Full time, 40 hours per week, Monday - Friday

Salary: Competitive salary and benefits package plus annual bonus opportunity

Location: Milton Park, Abingdon, Oxfordshire

Our Company

Evotec is a leader in the discovery and development of novel small molecule drugs with operational sites in Europe and the US. The Company has built substantial drug discovery expertise and an industrialised platform that can drive new innovative small molecule compounds into the clinic. In addition, Evotec has built a deep internal knowledge base in the treatment of diseases related to neuroscience, pain, oncology, inflammation and metabolic diseases. Leveraging these skills and expertise the Company intends to develop best-in-class differentiated therapeutics and deliver superior science-driven discovery alliances with pharmaceutical and biotechnology companies. 

Principle Responsibilities

• In depth investigation of advanced technical problems with IT Lab hardware and software.
• Deployment of software to IT Lab hardware.
• Complete understanding of and administering the backup and restore processes for IT Lab hardware and software.
• Collaborating with external Engineers visiting the site (e.g. providing them technical assistance, site inductions, etc).
• In depth knowledge of administering Active Directory for IT Lab hardware, software and users.
• In depth knowledge of Entra ID for IT Lab hardware, software and users.
• Understanding and adhering to the relevant aspects of Company and the Lab procedures (e.g. SOX Controls, Health and Safety policy, GxP, ISO27001).
• Working with Lab managers across the departments on site.
• In depth knowledge of Anti-Virus administration for IT Lab hardware and software.

General Responsibilities:

• Assisting the Lab & Systems Supervisor in providing support and operational services.
• Day-to-day management of the service desk, including the triage of help desk tickets as they pertain to Lab requests or incidents.
• 2nd line investigation of assigned help desk tickets as they pertain to Lab requests or incidents.
• Working independently on projects assigned by the Lab & Systems Supervisor or Team Leader.
• Working collaboratively with other Evotec teams to investigate issues with IT Lab hardware and software (eg. Cyber Security, Local/Global Service Desk, System Admins).
• Writing and maintaining documentation for all IT Lab hardware and software.
• Keeping records of previous issues, along with the solutions, to create a knowledge base.
• Performing regular, required operational checks and where necessary documenting the checks made.
• Perform regular audits of Lab IT hardware and software to ensure that the Labs can continue to run efficiently and continuously.
• Completing training modules assigned by the Lab & Systems Supervisor and discussing further training options to increase personal knowledge base.
• Expected to follow processes and procedures in the form of Technical How To documents.
• Strict adherence to the Company’s IT Security policies and procedures.
• To undertake the duties outlined above and other duties as directed by Lab & Systems Supervisor and from time to time carry out any additional tasks as may be required to support the business.

Experience:

• Practical working knowledge of software, hardware, and mobile devices.
• Experience working with Windows OS.
• Excellent problem-solving skills.
• Excellent communication skills.
• Providing step-by-step technical help, both written and verbal.
• Demonstrable experience working in corporate / laboratory environment.

We offer a competitive salary and benefits package

• Pension on completion of your 3-month probationary period. Contributions start at 6% employee and employer, Evotec will match up to 7.5%.
• 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days
• Private health insurance with BUPA for the employees and their partner/family under the company scheme
• Private dental cover, after 3 months service
• Life assurance at 4x your annual base salary
• Well being support 24/7 and counselling services
• Permanent health insurance providing 75% of base salary after the qualifying period
• Eligibility to participate in the Company Bonus Scheme.  This is a discretionary benefit
• Excellent career progression opportunities within the company; we have an excellent training and support and continuing professional development opportunities
• Cycle to work scheme
• Refer a friend scheme, team and annual events, recognition awards and many more!

Onsite Facilities

• Onsite parking
• Subsidised canteen
• Good public transport links with the shuttle bus service

Interested?

Apply NOW – please upload your up-to-date CV and covering letter to Workday via our website, careers page.

FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap.

ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.