IT Helpdesk Support

At Evotec we have a great opportunity for an IT Helpdesk Support to join our IT team at our Campus in Abingdon, Oxfordshire.

Role: IT Helpdesk Support

Role Type: Permanent

Hours: Full time, 40 hours per week, Monday - Friday

Salary: Competitive salary and benefits package plus annual bonus opportunity

Location: Milton Park, Abingdon, Oxfordshire

Our Company

Evotec is a leader in the discovery and development of novel small molecule drugs with operational sites in Europe and the US. The Company has built substantial drug discovery expertise and an industrialised platform that can drive new innovative small molecule compounds into the clinic. In addition, Evotec has built a deep internal knowledge base in the treatment of diseases related to neuroscience, pain, oncology, inflammation and metabolic diseases. Leveraging these skills and expertise the Company intends to develop best-in-class differentiated therapeutics and deliver superior science-driven discovery alliances with pharmaceutical and biotechnology companies. 

As a 1st Level Support Agent, you will be the first point of contact for our employees, providing essential support and troubleshooting assistance. You will handle incoming queries, resolve basic technical issues, and escalate more complex problems to higher-level support. This role is ideal for someone with strong communication skills and a passion for helping others.

Key Responsibilities will include:-

• Responding to customer inquiries.
• Diagnose and resolve basic technical issues, following standard procedures.
• Document and track customer interactions and solutions in the ticketing system.
• Escalate complex issues to higher-level support or relevant departments.
• Provide excellent customer service and maintain a high level of customer satisfaction.
• Utilize ITSM tools (e.g., Jira, Confluence) for issue tracking and knowledge management.

Skills & Knowledge

• Proficiency with ITSM tools (e.g., Jira, Confluence).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic understanding of IT systems and software.
• Customer-focused attitude with a commitment to providing high-quality support.
• Strong empathy and patience when dealing with customers.
• Ability to work collaboratively within a team.
• Good time management and organisational skills.
• Openness to feedback and continuous improvement.

We offer a competitive salary and benefits package

• Pension on completion of your 3-month probationary period. Contributions start at 6% employee and employer, Evotec will match up to 7.5%.
• 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days
• Private health insurance with BUPA for the employees and their partner/family under the company scheme
• Private dental cover, after 3 months service
• Life assurance at 4x your annual base salary
• Wellbeing support 24/7 and counselling services
• Permanent health insurance providing 75% of base salary after the qualifying period
• Subsidised on premise restaurant.
• Eligibility to participate in the Company Bonus Scheme.  This is a discretionary benefit
• Excellent career progression opportunities within the company; we have an excellent training and support and continuing professional development opportunities
• Cycle to work scheme
• Refer a friend scheme, team and annual events, recognition awards and many more!

Onsite Facilities

• Onsite parking
• Subsidised canteen
• Good public transport links with the shuttle bus service

Interested?

Apply NOW – please upload your up-to-date CV and covering letter to Workday via our website, careers page.

FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap.

ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.