Senior IT End User Services Manager

Job Title: Senior IT End User Services Manager 

Location: Seattle, WA       

About Us:

At Just-Evotec, we believe that curiosity is the spark that drives innovation and success. As a forward-thinking team, we thrive on challenging the status quo, learning from each other, and pushing the boundaries of what’s possible. We're on a mission to create a place where curiosity isn't just encouraged, it’s celebrated.

Are you someone who asks questions, seeks answers, and isn't afraid to go deeper? #BeCureious with us and see where your curiosity can take you!

The Role:

We’re looking for a passionate and curious, Senior IT End User Services Manager to join our team. If you’re excited by new challenges, solving complex problems, and learning every step of the way, you might just be the perfect fit. In this role, you’ll have the opportunity to drive impactful projects, collaborate with bright minds, and explore uncharted territories.

As a Senior IT End User Services Manager at Just-Evotec, you'll have the freedom to ask the hard questions, think outside the box, and find creative solutions that push us forward. It’s a role where your curiosity will fuel both your personal growth and the success of the team.

What You’ll Do:

• Supervise a team of 10 (7 FTEs and 3 contractors).

• Manage group FTE and contractor assignments.

• Oversee internet connections and vendor management (Comcast, Ziply).

• Manage GoDaddy account for domain registration, delegating access as needed.

• Manage telephony systems (Goto Connect, Comcast) and consolidate services.

• Handle software licensing needs, liaising with scientists and IT for renewals.

• Administer Smartsheet and manage SO roles for GxP software titles.

• Negotiate SO roles for DeltaV with the automation team.

• Oversee daily ticket management and serve as the main POC for incidents at Red Sea and TLS.

• Act as the main POC for legal queries and audit preparations.

• Manage procurement processes for Red Sea IT (Coupa and credit card).

• Provide contractor management (PO approval) and project support for TLS.

• Participate in twice-weekly GWS leadership meetings.

• Attend recurring meetings and manage Teams groups for various collaborations.

Who You Are:

• Proven experience in IT management, particularly in end-user services.

• Strong vendor management and negotiation skills.

• Proficiency in telephony systems and software licensing.

• Excellent team management and leadership abilities.

• Effective communication and collaboration skills.

Additional Preferred Qualifications:

• Knowledge of GxP software titles and DeltaV systems.

• Experience with Smartsheet administration.

• Familiarity with audit preparation and legal query management.

Why Join Us:

• Growth Opportunities: We’re a company that believes in continuous learning and development. Whether it’s professional courses, mentorship, or new projects, we’ll help you grow.

• Flexible Work Environment: We offer flexible work options to help you balance your professional and personal life, whether that means working remotely or choosing a hybrid model.

• Inclusive Culture: We’re committed to building a diverse and inclusive environment where everyone’s voice is valued, and curiosity is encouraged.

• Innovative Projects: You’ll have the chance to work on groundbreaking initiatives and cutting-edge technology in an atmosphere where your curiosity is the key to success.

• A Place for Big Ideas: We don’t just talk about thinking outside the box—we throw the box away. If you’ve got ideas, we want to hear them.

Are You Still Curious?

If you’ve read this far, then chances are you’ve got a curious mind, just like us. So, what are you waiting for? Take the leap and apply today. We can’t wait to see where your curiosity leads you and how it will shape the future of Just-Evotec.

Let your curiosity guide your career. #BeCurious and explore the endless possibilities at Just-Evotec!

The base pay range for this position at commencement of employment is expected to be $145,000 to $175,000; Base salary offered may vary depending on individual’s skills, experience and competitive market value.

Additional total rewards include discretionary annual bonus, comprehensive benefits to include Medical, Dental and Vision, short-term and long-term disability, company paid basic life insurance, 401k company match, flexible work, generous paid time off and paid holiday, wellness and transportation benefits.

Evotec (US) Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, genetic information, gender expression, gender identity, national origin, religion, sexual orientation, or veteran status.